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Genuine FUJA spare parts in the US warehouse
Support · Warranty & Spare Parts

Embroidery Machine Warranty & Spare Parts

Review the written warranty, covered components, exclusions, labor, freight responsibilities, support channels and spare parts process before purchase.

1-Year
Parts & labor
Lifetime
Technical support
US stock
Genuine spare parts
~3h
Support response
What's covered

Warranty terms that should be documented

The invoice, warranty document and model manual, not a general webpage, control the coverage for your identified by serial number machine.

1-year whole-machine warranty

Confirm the start date, duration, covered components, labor, diagnostic process and any regional differences in writing.

Long term technical guidance

Remote technical support may continue after the warranty period; confirm channels, availability, language and any paid service conditions.

Genuine spare parts supply

Common parts may be held in New Jersey, while other parts may ship from the factory. Availability and cost depend on the model and diagnosis.

Remote setup and diagnosis

Available support may include messaging, video or screen sharing guidance. Confirm what is included for the order.

Included starter items

Starter consumables and tools vary by packing list. Confirm quantities and whether items are complimentary, included or optional.

Language and training resources

Supported languages and materials vary. Confirm the language available for your machine, region and scheduled session.

Publish the complete warranty PDF and ensure every website summary matches the current legal terms.

Need a part?

How to identify and order a spare part

Accurate identification prevents delays and incorrect shipments.

1Identify the part

Tell us the part

Send the machine model, serial number, part location, photos, error information and shipping destination.

2Confirm from US stock

We confirm & quote

FUJA should confirm the part number, compatibility, warranty status, inventory, price, lead time and installation requirements.

3Ship from New Jersey

Ships from New Jersey

Dispatch location depends on inventory. Request tracking and fitting instructions for the exact part.

Warranty FAQ

Warranty and spare parts FAQs

The warranty start date must be stated in the written warranty or sales document. Keep the invoice, delivery and serial number records.

Do not assume. Parts, labor, freight, travel and third party service may be treated differently; confirm every category in writing.

Ask about after warranty diagnosis, paid parts, service guidance and the expected availability period for critical components.

Lead time depends on correct diagnosis, inventory and destination. Common parts available from US stock may dispatch faster than parts supplied from the factory.

Only perform owner serviceable work approved in the manual or by technical support. Incorrect installation can create safety, timing or warranty problems.

Typical exclusions may include consumables, normal wear, misuse, unauthorized modification, improper power, accidents and external damage. The written warranty controls.