MANUFACTURER SINCE 2008 · 150+ COUNTRIES
FUJA SUPPORT
Choose the task you need to complete and confirm your exact FUJA model. Use the relevant setup, operation, maintenance, troubleshooting, software or warranty guide. If the guide does not match your machine or controller, send support the model, serial number and issue details.
CHOOSE THE NEXT TASK
Keep the model, serial number, controller revision and current symptom attached to every support request.
Prepare for delivery, assembly, power connection and your first stitched sample. Start with the instructions for your FUJA model and use the relevant setup guide below.
Open GuideFind guidance for threading, tension, hooping and loading designs. Use the instructions for your model and check the first sample before running repeat work.
Open GuideFind guidance for cleaning, oiling, needle care and maintenance planning. Use your exact model manual for approved materials, oil points and service intervals.
Open GuideChoose the symptom that matches the problem: thread breaks, skipped stitches, poor stitch quality or file transfer errors. Record what happened before changing the setup.
Open GuideFind guidance on machine file formats, USB and WiFi transfer, S-STITCH and updates. Check the controller and software version before following detailed steps.
Open GuideFind guidance on written warranty terms, part identification and parts orders. Prepare your machine details so support can check the correct scope and fit.
Open GuideSUPPORT CHANNELS
Choose the relevant support topic. Record the model, serial number, controller or software version and supplied equipment before following instructions.
Use a video together with the matching guide. Find model documents in Manuals & Downloads, or contact support when your machine needs individual review.
A useful guide identifies the applicable model, preparation, safety steps, action order, expected result and stop conditions. Machine settings and service work need instructions for the exact model.
Match the guide to the controller, software, equipment and current machine state. If you cannot confirm the match, contact support.
Use Setup, Operation Guides, Maintenance, Troubleshooting, Software & Files, or Warranty & Spare Parts for your task. Videos can help explain the matching guide.
If the exact guide or document is unavailable, send support your machine details instead of using instructions for a similar model.
Stop and request help if the correct instructions are unavailable, a protected area must be opened, unusual noise or movement appears, the symptom changes or the fault returns after an approved check.
Include the model, serial number, controller version, full message or symptom, when it began, current state, actions tried and clear evidence.
Share the model, serial number, shipment status and exact setup step. Response time varies by case and service availability.
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